Privacy Policy

Your privacy is important to us. This Privacy Policy explains how SHAQ Logistics Co., Ltd collects, uses, and protects your personal information.

Last updated: July 7, 2026

1. Information We Collect

We collect information that you provide directly to us when you use our website or services, including:

• Contact Information: Name, email address, phone number, WhatsApp number, and company name.
• Shipment Information: Origin and destination ports, cargo details, dimensions, weight, Incoterms, and special handling requirements.
• Business Information: Company registration details, tax identification numbers, and billing addresses.
• Website Usage Data: IP address, browser type, pages visited, referring URLs, and timestamps, collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide freight forwarding quotes and logistics services.
• To process bookings, manage shipments, and arrange transportation.
• To communicate with you about your shipments, quotes, and service updates.
• To comply with customs, legal, and regulatory requirements.
• To improve our website, services, and customer experience.
• To send marketing communications (you may opt out at any time).

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements through Google Ads.

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

4. Google Ads and Advertising

We use Google Ads to advertise our services. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Shipping Partners: Carriers, airlines, customs brokers, and warehouse operators involved in your shipment.
• Service Providers: IT hosting, payment processors, and analytics providers.
• Legal Authorities: When required by law, court order, or regulatory requirement.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipment records are typically retained for 7 years to comply with customs and tax regulations.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Opt-out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, please contact us at ayang@shaq-log.com.

9. International Data Transfers

As an international freight forwarding company, your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: ayang@shaq-log.com
• Phone / WhatsApp: +86 15818505125
• Address: Long Park Chong Chin Building, Liberate Road, Guiyuan Street, Luohu District, Shenzhen, China