These Terms of Service govern the use of SHAQ Logistics Co., Ltd's website and freight forwarding services. By using our services, you agree to these terms.
Last updated: July 7, 2026
1. Acceptance of Terms
By accessing or using the website and services of SHAQ Logistics Co., Ltd ("SHAQ Logistics," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
2. Company Information
SHAQ Logistics Co., Ltd is a licensed NVOCC and international freight forwarding company registered in Shenzhen, China. Our company details:
- Company Name: SHAQ Logistics Co., Ltd (SHAQ International Logistics (Shenzhen) Co., Ltd)
- Registered Address: Long Park Chong Chin Building, Liberate Road, Guiyuan Street, Luohu District, Shenzhen, China
- Email: ayang@shaq-log.com
- Phone: +86 15818505125
- Website: https://www.shaq-log.com
3. Services Provided
SHAQ Logistics provides the following international freight forwarding and logistics services:
- Ocean freight forwarding (FCL and LCL)
- Air freight forwarding
- Project logistics and special cargo handling
- Warehousing and distribution
- Customs clearance
- Cargo insurance arrangement
We act as a freight forwarder and logistics intermediary. We are not a carrier, and we arrange transportation services through third-party carriers, shipping lines, airlines, and other service providers.
4. Quotations and Pricing
- All quotations provided by SHAQ Logistics are valid for 30 days unless otherwise stated.
- Quotations are based on the information provided by the customer. Any changes to cargo details, routes, or service requirements may result in revised pricing.
- Freight rates are subject to carrier surcharges, including but not limited to fuel surcharges (BAF), currency adjustment factors (CAF), and peak season surcharges (PSS).
- All quotes are in USD unless otherwise specified. Exchange rate fluctuations may affect final billing.
5. Bookings and Cancellations
- Bookings must be confirmed in writing (email is acceptable).
- Cancellation of bookings may incur carrier charges, especially for ocean freight bookings close to the sailing date.
- Air freight cancellations must be made at least 24 hours before the scheduled flight departure to avoid cancellation fees.
- SHAQ Logistics is not liable for carrier-imposed cancellation or change fees passed through to the customer.
6. Payment Terms
- Payment terms are specified on each invoice. Standard payment terms are net 15 days from the invoice date, unless otherwise agreed in writing.
- Payments can be made by bank transfer (T/T), PayPal, or other methods as agreed.
- Overdue payments may incur interest charges of 1.5% per month or the maximum rate permitted by law.
- SHAQ Logistics reserves the right to hold shipments or suspend services for accounts with overdue balances.
7. Liability and Insurance
- SHAQ Logistics acts as a freight forwarder and is not a common carrier. Our liability is limited in accordance with applicable international conventions and local laws.
- For ocean freight, liability is limited in accordance with the Hague-Visby Rules or the Hamburg Rules, as applicable.
- For air freight, liability is limited in accordance with the Montreal Convention 1999.
- We strongly recommend that customers purchase cargo insurance. SHAQ Logistics can arrange insurance coverage at the customer's request and expense.
- SHAQ Logistics shall not be liable for indirect, consequential, or special damages, including loss of profit, loss of market, or loss of goodwill.
8. Cargo Responsibilities
- The customer is responsible for providing accurate and complete cargo information, including weight, dimensions, contents, and value.
- The customer must ensure that all cargo complies with applicable laws and regulations, including export/import restrictions and dangerous goods regulations.
- Hazardous, dangerous, or restricted cargo must be declared in advance with proper documentation (MSDS, UN numbers, etc.).
- SHAQ Logistics reserves the right to refuse any cargo that is illegal, undeclared, or improperly packaged.
9. Documentation
- The customer is responsible for providing accurate shipping instructions and documentation within agreed deadlines.
- SHAQ Logistics is not liable for delays or additional costs caused by incomplete or inaccurate documentation provided by the customer.
- All documents submitted by the customer should be in English or Chinese. Documents in other languages may require translation at the customer's expense.
10. Incoterms
All transactions shall be governed by Incoterms 2020 (International Commercial Terms published by the International Chamber of Commerce) unless otherwise agreed in writing. The specific Incoterm applicable to each shipment shall be specified in the quotation and booking confirmation.
11. Force Majeure
SHAQ Logistics shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, government actions, port closures, strikes, pandemics, or carrier bankruptcies.
12. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of SHAQ Logistics Co., Ltd or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
13. Website Use
- You agree to use our website only for lawful purposes.
- You may not use our website to transmit viruses, malware, or harmful code.
- You may not attempt to gain unauthorized access to our systems or user accounts.
- We reserve the right to modify or discontinue any part of the website at any time without notice.
14. Privacy
Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
15. Governing Law and Dispute Resolution
- These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China.
- Any disputes arising from or relating to these Terms or our services shall first be resolved through good-faith negotiations between the parties.
- If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to arbitration in Shenzhen, China, in accordance with the rules of the Shenzhen Court of International Arbitration (SCIA).
- The language of arbitration shall be English, and the award shall be final and binding.
16. Amendments
SHAQ Logistics reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the revised Terms.
17. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
18. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us:
